Quality

At Jaylee Oak we are passionate about the quality of our products. Our ultimate aim is to ensure our clients are happy with their new oak structure.

To ensure the best possible quality of our products we apply consistent controls throughout the ordering process. These are detailed below.

 
Small Dwarf Wall Oak Porch 2 - Jaylee Oak.jpg
 

Before the sale

We will communicate as much information as possible prior to a sale to ensure you know completely what you will be purchasing.

We will send you a quotation pack which outlines every element of the proposal (example downloadable here). The pack includes photorealistic images to help you visualise how a design could look in situ.

This is a no obligation free of charge service. A good example of how powerful this could be is to understand the impact of light/shadow of a new structure on your property (as pictured below).

 
Small Cantilever Oak Balcony Design 2 - Jaylee Oak.jpg
 

After the sale

After agreeing a sale we will send an image of the actual manufacturing design with additional dimensional information. Even at this stage we can accommodate minor design changes.

During manufacturing

We will produce a specific manufacturing model to ensure every component is manufactured to fit into the assembly structure (example pictured below).

 
Small Oak Bridge for Manufacture Assembly - Jaylee Oak.jpg
 

Each component will then be hand manufactured, planed and sanded to give a perfect finish. During the manufacturing process we will send you photographs of the structure as it progresses.

Every structure is assembled in our workshop and each joint marked to ensure correct fitment and to make the installation as easy as possible. Any errors are identified at this stage and pieces are replaced / remanufactured. We will send you photos of the pre-assemblies.

 
 

What we cannot control

We cannot control the natural behaviour of this beautiful timber. Green oak is a natural hardwood which has been sawn to size from between 3 & 18 months of the tree being felled. It therefore has a high moisture content. As the oak dries it will crack and split. This is a natural process and is nothing to worry about. Discolouration may also be observing as the oak ages and takes on a dark to light silver grey colour dependent upon the grain structure.

Things to watch out for are:

  • Multiple colours within an oak beam;

  • knots which will dry out and crack;

  • longitudinal cracks along an oak member;

  • ‘colour run’ -  as the tannins leave the oak they may mark any surfaces the structure sits on;

  • ‘colour change’ – over time, untreated oak will lose its golden colour and turn silver; and

  • twisting and bending – inappropriately secured members can twist and bend during the drying process.

Due to all of the above, green oak should be oiled instead of painted. We recommend Osmo UV Protection Oil.